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IT & Technology Jobs
Senior IT Support Engineer
Serve as a central point for evaluating, optimising and standardisation of managed services as the next senior IT support engineer sought by an IT managed service provider. Your focus will be on enablement of the Operational teams to effectively deliver on required service levels and the optimisation of the services on a proactive basis, resolution of major incidents that are escalated from the operational teams and logging of vendor calls when required. Cloud solutions require constant management with architectural updates and changes, security and cost management to name a few, this role will be accountable to set the standards that will be disseminated. You will need an Advanced degree/diploma or relevant qualification in IT/Computing or equivalent work experience, Certifications including Azure Fundamentals/Administrator/Security Technologies/Solutions Architect; Sophos Engineer; Veeam Certification or Checkpoint Engineer with 10+ years’ experience working in the IT industry.
IT & Technology Jobs
Service Delivery Manager
Provide an exceptional client experience by ensuring system stability as the next service delivery manager sought by an innovative Financial Services Provider based in Stellenbosch. You will coordinate, facilitate, validate and resolve all IT incidents/problems/changes related to production and disaster recovery environments while ensuring the necessary controls and procedures are defined and executed throughout the Application Life Cycle. You will require an IT technical support, computer science or other suitable tertiary qualification, be ITIL Foundation Certified, have 3-5 years of relevant experience within a similar IT Service Delivery environment and role, proven experience in escalation processes, incident management, change management, problem management and problem-solving and a solid understanding of IT Production, Operations, Banking, Call centre and infrastructure and technical environments.